I hope I never have to fly American Airlines ever again.. They used to not be so bad but, they have gone down so much in the past few years. I think the last time I flew with American Airlines might have been (2013 or could of been before). I would give American Airlines a 2/10
The flight to LAX (Los Angeles Airport) wasn't too bad aside from the small seats and first class looking like a joke. (Thankfully, I went coach and didn't have to shell out money.) The flight attendants on the first flight were nice and the first flight had plenty of food/snack options.
The problem with American Airlines started on the flight back from LAX. The American Airline workers weren't very friendly or had great customer service. We tried getting a wheel chair for one of our traveling companions. We waited about fifteen minutes for a wheel chair and the guy who was supposed to help us with luggage disappeared on us. (It got bad were we had to help carry a ton of luggage while making sure this person was okay.)
Once we got to TSA we finally got help with a wheel chair but, that was a disaster because the workers started yelling when one bag was still stuck and I couldn't grab my laptop since my bag was nowhere to be seen since it went through the machine last. After we finished with TSA we were taken to our gate where the American Airlines associate took away the wheel chair and told us we would get another one when we went to board. (That never happened despite asking the gate people multiple times.) We ended up having to board the plane without a wheel chair. (The ticket had on their about how the person needed a wheelchair and a worker even saw that.)
Once we boarded our flight they had not enough snacks for people on board and no meals for purchase. This was a non-stop five hour flight with no food. Thankfully, I ate before boarding or else I would of been without food. Then the flight attendants were rude, yelling at the person next to me for asking for a snack when he tried to before she ignored him while walking away. She also yelled at the wheel chair person I had with me about a snack that the lady forgot to bring her.
If you can avoid flying with American Airlines. I have never been so disappointed in an airline before. I have traveled plenty of times in the past. (Washington, Texas, Australia,Georgia etc)
